Refund policy

Last updated: 14/10/2026

Our 30-day money-back guarantee

We want you to love your TenderTwist. If you are not happy with your purchase for any reason, contact us within 30 days of the day your order is delivered and we will refund the price you paid for the item.

How to request a refund

1. Email tendertwistsupport@gmail.com with your order number and the email address you used at checkout.
2. Tell us briefly what did not work for you. This helps us improve. If your item arrived damaged or defective, a photo helps us fix it faster.
3. We will reply within 1 to 2 business days.

Returning the item

In most cases you do not need to send the item back. If we ask you to return it, we will send you instructions and cover the cost of return shipping.

Refunds

Once your refund is approved, we send it to your original payment method. Your bank or card company may take 5 to 10 business days to show it on your statement.

Damaged, defective or incorrect items

If your order arrives damaged, does not work properly, or is not what you ordered, contact us within 30 days of delivery. We will send a replacement or refund you, whichever you prefer.

Late or lost orders

If your tracking shows no movement for 10 days, or your order has not arrived within 15 days of your shipping confirmation, contact us. If your order is lost, we will send a replacement or give you a full refund.

Cancelling an order

You can cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, you can use our 30-day guarantee instead.

What the guarantee covers

The guarantee covers the item price of TenderTwist products bought directly from our store. It does not cover items bought from other sellers or marketplaces. We reserve the right to decline requests that show clear signs of abuse, such as repeated claims across multiple orders.

Questions

Please contact us before disputing a charge with your bank. We would like the chance to fix it quickly. Email tendertwistsupport@gmail.com.