Terms of service
Last updated: 14/10/2026
Overview
This website is operated by Humberto Martinez under the brand name TenderTwist. By visiting our site or buying from us, you agree to these Terms of Service and to our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, please do not use the site.
Using our store
You must be at least 18 years old, or have a parent or guardian's permission, to place an order. You agree not to use the site for any unlawful purpose or to interfere with its operation or security.
Products and descriptions
We try to describe and show our products as accurately as we can. Colors and appearance may vary slightly by screen or by production batch. We may update product information and prices at any time. If we find a pricing or listing error, we may cancel the order and refund you in full.
Orders and payment
Placing an order is an offer to buy. We may accept or decline an order for reasons such as product availability, suspected fraud or errors in the listing. Payments are processed securely by our payment providers, and we do not store your full card number.
Shipping, returns and refunds
Shipping and refunds are covered by our Shipping Policy and Return and Refund Policy, which are part of these terms.
Product use and care
TenderTwist is designed to shred cooked foods. Read and follow any instructions included with your product. The spikes on the product are sharp, so use it with care, keep it away from young children, and wash it before first use. Do not use it for anything other than its intended purpose. You are responsible for using the product safely.
Reviews and messages
If you send us a review, photo or message, you give us permission to use it to operate and promote our store. Please do not send anything unlawful, misleading or offensive.
Intellectual property
The content on this site, including text, images, graphics, logos, belongs to Humberto Martinez or its licensors and may not be copied or reused without written permission.
Disclaimer and limitation of liability
To the fullest extent allowed by law, our products and site are provided as is and as available, and we make no promises beyond what is stated on our site and in our policies. To the fullest extent allowed by law, we are not liable for indirect, incidental or consequential damages arising from your use of the site or products, and our total liability for any claim will not exceed the amount you paid for the product. Nothing in these terms limits any rights you have under applicable consumer protection laws.
Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict of law rules.
Changes
We may update these terms from time to time. The version posted on this page, with its last updated date, applies to you.
Contact
Questions about these terms? Email tendertwistsupport@gmail.com.
4. Contact Information
TenderTwist
- Email: tendertwistsupport@gmail.com
- Mailing address: 1815 W Chapin St
- Response time: We reply to messages within 1 to 2 business days.
When you contact us about an order, please include your order number and the email address you used at checkout so we can help faster.