Shipping policy

Last updated: 10/14/2026

Where we ship

We currently ship within the United States. Including all U.S. states and territories.

Processing time

Orders are processed and shipped within 1 to 3 business days of being placed, Monday through Friday, excluding holidays.

Delivery time

Delivery usually takes 7 to 12 business days after your order ships. These are estimates, not guarantees. Weather, carrier delays and busy seasons can add time.

Shipping cost

Shipping is $2.99 for all orders, but shipping is free on orders over $30.

Tracking

When your order ships, we email you a tracking number. Carriers can take up to 48 hours to show the first update. If you do not receive a tracking email within 4 business days of ordering, check your spam folder and then contact us.

Multiple items

If you order more than one item, your order may arrive in separate packages.

Address accuracy

Please check your shipping address before you submit your order. If an order is returned to us because of an incorrect or incomplete address, we will contact you about reshipping, and extra shipping costs may apply.

Delays, damage and lost packages

If your package is late, damaged or lost, email tendertwistsupport@gmail.com with your order number. We will work with you on a replacement or refund as described in our Return and Refund Policy.